FYI- they are remodeling & expanding their original location so they are currently set up right across the Body Shop.
i have been here so many times and i have never written a review. however i have FINALLY decided to write one because the customer service here is just really
really poor (but they now have one decent associate, ANDREW C, hence the 2 stars...otherwise id give just one star for being at valley fair, read on to see why I
say he's decent) and this isn't the first time i've experienced poor service here.
when i first walked in, no one approached me - i was standing around waiting for help for about 15 min. which is fine because they were busy that weekend. however,
i asked one sales associate(CHRISTINA), who was standing around talking to a co-worker for 5 minutes for help (and yes, I waited patiently for 5 minutes because I
thought she was busy but after eavesdropping on the convo for 5 mintues, it was clearly a personal convo with bits of "bag talk" thrown in..im guessing to fool the
managers into believing they are discussing bag questions or something?- question: why are you standing around near the back having personal convos when there are
customers awaiting your service? HMMM). she literally helped me for 5 min, kept trying to sell me bags out of my price range and when i said i was looking for
something in the lower range she tried to brush me off by saying she had another customer. but guess what...i caught her 2 minutes later telling ANOTHER CUSTOMER
she would be back later (that customer probably wasn't good enough either - these LV associates must be on commission or something!! their commission rate must be
really poor there which would explain the poor morale of the workers!!) and then i proceed to catch her having another short personal co-worker convo before
reluctantly assisting a persistent customer.. i was about to leave at this point because like i said, im familiar with the poor customer service here.
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