Showing posts with label luis vuitton man bag. Show all posts
Showing posts with label luis vuitton man bag. Show all posts

Thursday, July 26, 2012

Louis Vuitton Purses Outlet

FYI- they are remodeling & expanding their original location so they are currently set up right across the Body Shop.
i have been here so many times and i have never written a review. however i have FINALLY decided to write one because the customer service here is just really
really poor (but they now have one decent associate, ANDREW C, hence the 2 stars...otherwise id give just one star for being at valley fair, read on to see why I
say he's decent) and this isn't the first time i've experienced poor service here.

when i first walked in, no one approached me - i was standing around waiting for help for about 15 min. which is fine because they were busy that weekend. however,
i asked one sales associate(CHRISTINA), who was standing around talking to a co-worker for 5 minutes for help (and yes, I waited patiently for 5 minutes because I
thought she was busy but after eavesdropping on the convo for 5 mintues, it was clearly a personal convo with bits of "bag talk" thrown in..im guessing to fool the
managers into believing they are discussing bag questions or something?- question: why are you standing around near the back having personal convos when there are
customers awaiting your service? HMMM). she literally helped me for 5 min, kept trying to sell me bags out of my price range and when i said i was looking for
something in the lower range she  tried to brush me off by saying she had another customer. but guess what...i caught her 2 minutes later telling ANOTHER CUSTOMER
she would be back later (that customer probably wasn't good enough either - these LV associates must be on commission or something!! their commission rate must be
really poor  there which would explain the poor morale of the workers!!) and then i proceed to catch her having another short personal co-worker convo before
reluctantly assisting a persistent customer.. i was about to leave at this point because like i said, im familiar with the poor customer service here.